04-06-2018, 03:11 PM | #1 |
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Passenger Side Airbag Recall
So I took my newly purchased 2013 X5 35i in for the airbag recall along with inspection and emission. I got a call from the service rep stating they have ran into a few issues in regards to the recall. They are claiming my windshield was replaced prior, which is strange to me as I have all of the prior service records with no mention of this. The car was always taken to certified BMW's for all service done. Regardless, they are claiming whoever replaced the glass didn't install it correctly and the window adhesive got stuck to the 'A' Pillars so they had to cut the 'A' Pillar trim out. Not a big deal, they did this without issue, but they said they will have to charge me 30 min. of labor for this. On top of that, they want to charge me another 30 minutes of labor since I have the Avin Screen installed. They made it out like it was this complicated wire harness setup they had to configure when disassembling the dash when reality it's just a Y Harness splitter to plug into the factory connection. Keep in mind, I've owned a few BMW's and have never taken them to dealers because of horror stories I've heard, but had no choice for the recall. I'm waiting to pick up the car after work to see the final bill, but overall pretty disappointed I'll have to pay money to get a recall done. Just wanted to get your feedback to see if you think this is something I should try to push back on a bit or to just bite the bullet and pay the bill. If so, do you think the extra hour labor time is fair for this? I can see me going there and them trying to make me pay even more for something else that came up as this is all information I was given yesterday. On top of this, I was lied to about how much the inspection/emission was going to cost and paying an extra $30 for that as well.
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04-06-2018, 09:31 PM | #2 |
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Drives: 2011 X5 3.5i w/ SA Package
Join Date: Jul 2014
Location: Lincolnshire, IL
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I can’t comment about the extra charges other than it sounds like total BS. I will, however, strongly caution you to check everything on your dashboard, including fitment, glove box functionality and all vents and buttons, before you leave the dealership. It seems like a tall order for them to remove the dashboard and put it back together without fucking it up.
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04-06-2018, 10:27 PM | #3 |
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It depends on how bad the job was on the windshield. I’ve had a windshield replaced by a reputable company with BMW glass and seal and when I pulled my a pillars to re-adhere the felt on the trim I found that the seal had been glued partially to the pillars. I was super stressed for like 10 mins then grabbed a razor blade and 30 seconds later the pillar was free with no visible damage. It just took a steady hand and a razor blade...but if the job was done very poorly, it might be a real pain to cut it off.
The Avin thing is stupid, but I can see any dealer charging the same whether it’s Toyota or whatever. Just because they now take responsibility for something aftermarket that they know nothing about. If they broke the avin or messed up the wires you may go running to them saying they better replace it. Honestly though...they are are charging you for the above reasons and mainly because you don’t go see them regularly. They will put up with stuff for people they see all the time but a random guy they’ll get upset for anything out of the ordinary. |
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04-07-2018, 12:24 AM | #4 | ||
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Quote:
Quote:
Surprise, surprise, even a "free" recall cost me $130, frayed A-Pillars & a scuffed cup holder trim. Not to mention personal time to fix the unit they couldn't put back in correctly. Safe to say this was my first trip to a BMW Dealer & probably the last. I'll stick to indy shops from here on out. |
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