SIRIUSXM

mburg · 06-09-2022, 03:42 PM

Is anybody else having a problem with the streaming channels - those above 470 - in their car (like 710, The Loft)? Mine stopped working. I only can get the satellite channels. I have reached out to SIRIUSXM and the case has been 'bumped up' with an expected call back in up to 7-10 days.

My concern is that is has something to do with the hardware/chip in the audio system (HK).

Drakos · 06-09-2022, 04:59 PM

You might want to verify with Sirius that you have their premium channels in your subscription.

mburg · 06-09-2022, 09:31 PM

Quote:

Originally Posted by Drakos

You might want to verify with Sirius that you have their premium channels in your subscription.

Thanks. Yes that has been verified. The issue has been upgraded to their top tech support but will take several days for them to get back to me. Just want to make sure there isn't an issue with the equipment

redcars · 06-10-2022, 02:32 AM

I had some non functioning channels high in the range too over the weekend.

mburg · 06-10-2022, 07:26 AM

Is this still the case?

Did you have these channels previous to the weekend?

I have had these channels available since I took delivery of the car in December '21, with one brief period in February (?) when I had the same problem. I contacted SIRIUSXM at that time, and the tech said they were aware of the problem and working on it. Channels came back within 1-2 days.

redcars · 06-10-2022, 11:58 PM

They're all back when I was driving today.

mburg · 06-12-2022, 08:14 AM

Same for me! Then off again, and then on.

Do you also have an iphone/Apple Carplay? I have noticed in the past week (same timeframe as with with SXM issue) that Waze comes on in the background, even when I am not using CarPlay, and I can't get it to stop. I am wondering if the issue with SXM involves Carplay.

mburg · 08-21-2022, 10:42 AM

After raising this issue with BMW 'central', they contacted the dealership and I was scheduled for a service to investigate. Turns out this was a software issue. A fault was determined, software was updated - for both Connected Drive and overall (so the 2 could talk to each other), and all is good.

ZacMatic · 08-21-2022, 12:12 PM

Quote:

Originally Posted by mburg

After raising this issue with BMW 'central', they contacted the dealership and I was scheduled for a service to investigate. Turns out this was a software issue. A fault was determined, software was updated - for both Connected Drive and overall (so the 2 could talk to each other), and all is good.

What software version are you on now after the dealership performed updates?

mburg · 08-21-2022, 01:32 PM

Sorry, I don't know - I assume the latest version.

mburg · 08-31-2022, 07:33 AM

Quote:

Originally Posted by ZacMatic

What software version are you on now after the dealership performed updates?

The software version is 07/2022

06-09-2022, 03:42 PM	#1
mburg MBurg 63 Rep 236 Posts Drives: '22 230 Join Date: Nov 2006 Location: CT iTrader: (0)	SIRIUSXM Is anybody else having a problem with the streaming channels - those above 470 - in their car (like 710, The Loft)? Mine stopped working. I only can get the satellite channels. I have reached out to SIRIUSXM and the case has been 'bumped up' with an expected call back in up to 7-10 days. My concern is that is has something to do with the hardware/chip in the audio system (HK).
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06-09-2022, 04:59 PM	#2
Drakos Lieutenant 64 Rep 534 Posts Drives: 2022 G42 M240i Join Date: May 2009 Location: Canada iTrader: (1)	You might want to verify with Sirius that you have their premium channels in your subscription.
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06-10-2022, 02:32 AM	#4
redcars Second Lieutenant 102 Rep 228 Posts Drives: 228xi Join Date: Aug 2016 Location: USA iTrader: (0)	I had some non functioning channels high in the range too over the weekend.
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06-10-2022, 07:26 AM	#5
mburg MBurg 63 Rep 236 Posts Drives: '22 230 Join Date: Nov 2006 Location: CT iTrader: (0)	Is this still the case? Did you have these channels previous to the weekend? I have had these channels available since I took delivery of the car in December '21, with one brief period in February (?) when I had the same problem. I contacted SIRIUSXM at that time, and the tech said they were aware of the problem and working on it. Channels came back within 1-2 days.
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06-10-2022, 11:58 PM	#6
redcars Second Lieutenant 102 Rep 228 Posts Drives: 228xi Join Date: Aug 2016 Location: USA iTrader: (0)	They're all back when I was driving today.
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06-12-2022, 08:14 AM	#7
mburg MBurg 63 Rep 236 Posts Drives: '22 230 Join Date: Nov 2006 Location: CT iTrader: (0)	Same for me! Then off again, and then on. Do you also have an iphone/Apple Carplay? I have noticed in the past week (same timeframe as with with SXM issue) that Waze comes on in the background, even when I am not using CarPlay, and I can't get it to stop. I am wondering if the issue with SXM involves Carplay.
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08-21-2022, 10:42 AM	#8
mburg MBurg 63 Rep 236 Posts Drives: '22 230 Join Date: Nov 2006 Location: CT iTrader: (0)	After raising this issue with BMW 'central', they contacted the dealership and I was scheduled for a service to investigate. Turns out this was a software issue. A fault was determined, software was updated - for both Connected Drive and overall (so the 2 could talk to each other), and all is good.
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08-21-2022, 01:32 PM	#10
mburg MBurg 63 Rep 236 Posts Drives: '22 230 Join Date: Nov 2006 Location: CT iTrader: (0)	Sorry, I don't know - I assume the latest version.
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