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      05-02-2018, 07:57 PM   #1
Sabs1815
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Hey guys,
Got rear ended on the commute home tonight. Looks like I'll be needing a new tail gate (both parts) a new taillight & a new bumper and my parking sensors are all malfunctioning. Seeing as I was rear ended the other guy's insurance should be taking care of it. I'm wondering if anybody has ever taken their car to a BMW dealership for collision repair and what that experience was like.
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      05-02-2018, 08:48 PM   #2
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That sucks! Good thing their insurance will take care of it. Most dealerships don't do their own body work and instead shop it out to a local body shop that is certified to work on BMW.
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      05-02-2018, 08:58 PM   #3
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That sucks! Good thing their insurance will take care of it. Most dealerships don't do their own body work and instead shop it out to a local body shop that is certified to work on BMW.
Interesting, but the entire thing is handled by the dealership? I also imagine that the repairs will be done with all original parts.
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      05-02-2018, 09:51 PM   #4
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If you get the repair done at a body shop, be prepared for the accident to go onto your Carfax, which will then be used against you big time, no matter how minor, if you sell to any dealer (or anyone who pulls a Carfax). You should try to get diminished value compensation from that insurer before agreeing to anything.

Last edited by Poppyboy; 05-02-2018 at 09:53 PM.. Reason: Typo
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      05-02-2018, 10:13 PM   #5
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You should also check if your exhaust is properly aligned. I was rear ended in a similar location, and after the repair, the exhaust tips weren't aligned. But this is an easy fix by a local exhaust shop!
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      05-03-2018, 05:55 AM   #6
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Originally Posted by Poppyboy View Post
If you get the repair done at a body shop, be prepared for the accident to go onto your Carfax, which will then be used against you big time, no matter how minor, if you sell to any dealer (or anyone who pulls a Carfax). You should try to get diminished value compensation from that insurer before agreeing to anything.
This the my biggest issue. The e70 X5m have been losing value pretty quickly lately and this didn't help my situation by any means. The only route I can take here is the body shop. So my trucks value is about to hit the wall
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      05-03-2018, 06:15 AM   #7
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I’m sorry. Even if you took the cash and found a body shop which doesn’t report to Carfax, by virtue of the insurance claim and/or police report, it will still be reported to the Secretary of State, then Carfax. That’s why it’d be good to lean on the insurance company for additional compensation.
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      05-03-2018, 07:40 AM   #8
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Quote:
Originally Posted by Sabs1815 View Post
Interesting, but the entire thing is handled by the dealership? I also imagine that the repairs will be done with all original parts.
In my experience, yes. You drop it off at the dealer, they will take care of it and then you pick it up at the dealer when its ready. The other person's insurance may want to use aftermarket parts but between your insurance company and the dealer, it should not be a problem at all making them use OEM.

If you dont want to go thru the dealer for whatever reason, you could always just ask the service guys who does their body work and contact them directly. Its usually cheaper but if the other guys insurance is paying, it really doesnt matter to you.

Edit: If there wasnt a police report and the guy hasnt talked to his insurance yet, you may ask him to pay out of pocket. That will keep the record clean and off the carfax. That guy will be looking at $5k+ tho out of pocket.

Last edited by ryansbmw; 05-03-2018 at 07:45 AM..
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      05-03-2018, 07:50 AM   #9
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sorry to hear about the accident
hope u'll fix it soon!
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      05-03-2018, 08:18 AM   #10
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Quote:
Originally Posted by ryansbmw View Post
Quote:
Originally Posted by Sabs1815 View Post
Interesting, but the entire thing is handled by the dealership? I also imagine that the repairs will be done with all original parts.
In my experience, yes. You drop it off at the dealer, they will take care of it and then you pick it up at the dealer when its ready. The other person's insurance may want to use aftermarket parts but between your insurance company and the dealer, it should not be a problem at all making them use OEM.

If you dont want to go thru the dealer for whatever reason, you could always just ask the service guys who does their body work and contact them directly. Its usually cheaper but if the other guys insurance is paying, it really doesnt matter to you.

Edit: If there wasnt a police report and the guy hasnt talked to his insurance yet, you may ask him to pay out of pocket. That will keep the record clean and off the carfax. That guy will be looking at $5k+ tho out of pocket.
When the accident happened I asked if he wanted to do this without insurance to which he responded "yes, what's this going to cost? $1000? It's just a dent." Once he said that, I decided that there was no way I was doing this without a police report or getting insurance involved. I didn't trust that he would have the money or actually stay true to his word. While that decision ultimately hurts my carfax at least I'll be able to get my car repaired the right way and not with some shady shop.
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      05-03-2018, 08:40 AM   #11
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Quote:
Originally Posted by Sabs1815 View Post
This the my biggest issue. The e70 X5m have been losing value pretty quickly lately and this didn't help my situation by any means. The only route I can take here is the body shop. So my trucks value is about to hit the wall
I can't stand people. Absolutely no excuse for rear-ending someone.

Maybe try to pursue a diminished value claim. Sorry man this sucks.
https://www.collisionclaims.com
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      05-03-2018, 01:02 PM   #12
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Quote:
Originally Posted by StatenEye View Post
I can't stand people. Absolutely no excuse for rear-ending someone.

Maybe try to pursue a diminished value claim. Sorry man this sucks.
https://www.collisionclaims.com
Agreed! That staten island expressway at the wrong hours is misery, traffic and all!

Definitely going to look into that site after my repairs!
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      05-03-2018, 02:38 PM   #13
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C&D Autobody in hackensack. Matt Casiano is the best in the business, don't go anywhere else
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      05-03-2018, 06:48 PM   #14
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C&D Autobody in hackensack. Matt Casiano is the best in the business, don't go anywhere else
This. Especially since insurance is paying for it. They are good at absolutely hosing the insurance company
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      05-03-2018, 06:54 PM   #15
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Quote:
Originally Posted by Sabs1815 View Post
Hey guys,
Got rear ended on the commute home tonight. Looks like I'll be needing a new tail gate (both parts) a new taillight & a new bumper and my parking sensors are all malfunctioning. Seeing as I was rear ended the other guy's insurance should be taking care of it. I'm wondering if anybody has ever taken their car to a BMW dealership for collision repair and what that experience was like.
Check dv for your state as it can vary. His insurance company may want to use aftermarket parts and in most cases if your car is not current model year with 12k miles or less, they can do that. You can argue for oem but if they stick to their guns, your stuck and they will give you the options of paying the difference or filing your own insurance and pushing for oem parts and have them subro his insurance but sadly there is a section in your binder thet will specifiy thier use of aftermarket and even used parts that no one ever looks at but agrees to by accepting the policy. Good luck.
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      05-06-2018, 12:13 AM   #16
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If you dont want to go thru the dealer for whatever reason, you could always just ask the service guys who does their body work and contact them directly. Its usually cheaper but if the other guys insurance is paying, it really doesnt matter to you.
This. Find out who the dealership uses and take it directly to them. The dealership is just going to be playing middleman. Deal with the body shop directly and skip the "he said, she said" routine. CarFax is a moot point by now if you've already started the process of dealing with it through the other guys insurance.
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      05-06-2018, 07:35 AM   #17
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I was rear ended a few months ago with similar damage, except my upper tailgate was not impacted. I was told by my body shop that there are no aftermarket rear bumpers for the X5M, so you will get an OEM one if they cannot repair it. I got a new OEM one. Need to look on the lower tailgate, however I think they got a new OEM piece for that as well. Did not get any pushback from the others insurance that I know of.
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      05-06-2018, 02:00 PM   #18
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When I had a minor accident that damaged my rear bumper, it cost the insurance $4,000 to the BMW certified collision center. They handled everything and had a Enterprise employee come pick me up for a rental car. Id look into a certified BMW collision center if you have one nearby.

I see you are in NYC. I used BMW Freeport. Pretty much a hassle free process.dropped off the car and they had insurance claim adjusters come and write them a check.
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      05-07-2018, 03:41 PM   #19
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When I had a minor accident that damaged my rear bumper, it cost the insurance $4,000 to the BMW certified collision center. They handled everything and had a Enterprise employee come pick me up for a rental car. Id look into a certified BMW collision center if you have one nearby.

I see you are in NYC. I used BMW Freeport. Pretty much a hassle free process.dropped off the car and they had insurance claim adjusters come and write them a check.
Thats pretty much my plan, I wanna take it drop it off and have everything taken care of. I like Open Road BMW great SA's there and I already spoke to them they said they'll be taking care of everything, just waiting on the police report and ill be dropping her off.
Problem now is I've been feeling this VERY unsettling wobble at high speed braking since the car got hit. It feels like it's all over the place when I'm braking and I'm forcing the car to stay straight. I know its not my brakes I did a pad and rotor replacement with new OEM parts in October 2017. Almost seems like something got knocked loose from the hit.

Also, from what I can tell I need a new Bumper, new upper tailgate (the dent is on a body line and looks cracked but I could be wrong), New lower tailgate, New pass side tail light for the door and my PDC is acting up so probably need a new sensor or two. I imagine this is going to be a bit more than $4k probably somewhere in the $7K-$10K range If its only cosmetic.
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      05-07-2018, 03:42 PM   #20
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Originally Posted by Lunker325 View Post
I was rear ended a few months ago with similar damage, except my upper tailgate was not impacted. I was told by my body shop that there are no aftermarket rear bumpers for the X5M, so you will get an OEM one if they cannot repair it. I got a new OEM one. Need to look on the lower tailgate, however I think they got a new OEM piece for that as well. Did not get any pushback from the others insurance that I know of.
How many miles does your car have? Im worried that due to my high mileage (91K) they may only see it worth it to use aftermarket parts.
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      05-07-2018, 04:19 PM   #21
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How many miles does your car have? Im worried that due to my high mileage (91K) they may only see it worth it to use aftermarket parts.
If you find the right body shop, they will not allow non-OEM replacements

C&D in Hackensack....
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      05-08-2018, 11:35 AM   #22
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How many miles does your car have? Im worried that due to my high mileage (91K) they may only see it worth it to use aftermarket parts.
You have the right to new OEM parts. However, if the costs exceed the value of the car, they may total it. Have the SA sit in the car with you and go on a test drive and have him experience the wobble so he can let the insurance claims adjuster know and see if they agree it was from the accident.
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