04-25-2024, 09:23 AM | #1 |
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Question about Plug & Charge setup
My early '24 iX was recently at the dealer for one year service. They were supposed to install the P&C certificate.
When I got home, I went into the Plug and Charge app on screen. When I tried to flip the e-switch to ON, and it said something to the effect, "you must download a contract from your service provider." No further instructions were offered on screen. What exactly do I need to do? I'm about half way through my 2 year EA promo. Did the dealer not install the needed certificate? Being an early '24, that is what was supposed to have been done. Thanks.
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04-25-2024, 11:18 AM | #2 | |
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You don’t need the plug and charge to get the free 30 minutes I am in contact with EA but getting nowhere at the moment |
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04-25-2024, 11:19 AM | #3 | |
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Drives: '24 iX M60 '23 Tesla Model Y-P
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04-25-2024, 01:03 PM | #4 |
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Thanks guys. I found the other thread after posting my comment. I would have deleted this post, but that option wasn't offered, only edit.
I sent an email to EA.
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04-29-2024, 11:03 AM | #5 |
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I emailed EA support before the weekend and the contract showed up this morning. Now I have to try it...
Are there any other charging companies that offer P&C for the iX?
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04-29-2024, 11:40 AM | #6 |
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None that I know of. I suspect it will stay this way because BMW is the gatekeeper and any electric provider needs bmw support to install the certs.
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04-29-2024, 01:04 PM | #7 |
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Same here. My dealer installed the plug and charge software patch last Saturday. I called EA this morning and they said it will take up to 5 days for the contract to download. I also spoke to BMW who conformed that EA is the only company accepted for plug and charge on BMW EVs.
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04-29-2024, 05:35 PM | #8 |
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I just heard back by e mail from EA and they said they fixed the problem. I checked my car and the EA contract is there and I check the box to use Plug and Charge.
I kept e mailing them weekly and they resolved the problem. |
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04-29-2024, 09:50 PM | #10 |
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