Quote:
Originally Posted by NickG_TechniqueTuning
This is a 2-part campaign by BMW for cars with the N63 engine. It was announced on 12/29/2014 and called "N63 Customer Care Package", bulletin B001314. The highlights are:
- check the timing chain for stretch; replace if necessary
- check the following items and replace if necessary: fuel injectors, mass air flow sensors, crankcase vent lines, battery, engine vacuum pump, low pressure fuel sensor
- change the oil service interval to 12 months/10,000 miles
Even if your car is out of warranty (ie, 5 years old and has 200k miles), it is covered by this campaign and costs the owner nothing. The dealers are instructed to call all N63 owners in their area and schedule the cars to come in for this service, pending the dealership's availability. The dealership is instructed to provide a loaner car of equal or higher class to the customer (per N63 Customer Care Package Outbound Service Script document).
BMW is also offering extra incentives for owners affected by this campaign to trade in their N63 vehicle and purchase a new car (called the N63 Customer Loyalty Offer, details in a separate sales bulletin).
Also associated with this campaign is the "N63 Customer Appreciation Program". The dealerships are authorized to provide the customer with a gift of $50 value. This could be a gas card, gift bag containing BMW Lifestyle products, vehicle detailing, etc.
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I have a 2012 X5 i50 E70. I am the second owner. The Vehicle has 142K miles on it. I've had $12,000 of work done on it last week. Replaced the Valve Stem seals, PCV assemblies, Flywheel replaced (wobbling) Rear main seal. Battery, Alternator, Turbo oil exhaust pump. a bunch of suspension stuff.
It runs great now but it still burns oil. It still smokes at idle and a cloud of smoke appears when I accelerate from idle at a stop then disappears. Also, when I stop the car. Shut the engine off, get out and walk around back smoke continues to come out of the exhaust tail pipes for about a minute or two. Could this smoke be coming from all the oil the turbos and the faulty valve stem seals dumped into the exhaust system? Is there anyway to clean the oil from the exhaust system besides driving it and burning it out? I don't want to start the damn thing on fire.
Finally and related to the quoted post. Does anyone know if I qualify for this Customer Care Program? I purchased the car from a small Non Certified BMW dealer. Would that disqualify me from participation in the program?