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I got an email from BMS today. they said there was nothing wrong with the JB4 i sent back. They are sending it back to me and want me to start with the map and Tmap only. I am a little confused as what was going on with it as I lost all ability to connect to it, and as soon as it was removed the problem went away. It worked great for a few weeks so I know it was installed correctly. hopefully it works this time.
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