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My hatch was stuck when I purchased my X5, a similar situation to yours it sounds. The actuator actually froze (like yours), and no amount of reasonable force would pull it open. I ordered a replacement strut to fix the siezed one. Try to pull the door open enough to get access to the strut connection on the hatch side. My ball and socket connection for the strut was stuck too, I had to unbolt the ball mount completely from the hatch frame. Once the frozen strut is disconnected, you should be able to lift the hatch. The struts are designed so that even if they stop working you can manually lift it up....so sounds like yours is stuck.
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