Quote:
Originally Posted by jvirgi
I ordered on 5/24. On 6/2 they added a tracking # which doesn't seem to be active yet.
Wondering if Bilbofraggins has any updates on his tracking or claim submitted?
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I initially had my refund request rejected,,,but checking in today I read this...
Dear XXXXX,
The dispute (order id: 801333552741XXXX ) has been closed today and we have made a mediation.
You can log in to <http://trade.aliexpress.com/issue/issueDetail.htm?issueId=40276694240XXXX> to check the details.
Since you didn't receive the package within the purchase protection days and both of you didn't reach any agreement, we will support you the refund request according to our rule. Your payment is expected to return to your credit card within 3-20 working days. Please be patient to your bank statements.
Problems with the order:
Judgement from AE
Purchase Protection is running out, but package is still in transit Valid -
Package Information
AliExpress Shipping EX2179822XXXX -In Transit
Final resolution: Full refund 599.26 CAD
Reminder: Normally buyer will receive the refund in 3-20 business days.
Please spare a few minutes to provide feedback on the service I have provided. We strive on improving our performance consistently, and feedback ratings help us evaluate our performance further.
Thank you for your cooperation and support, and hope you have a great experience shopping with AliExpress. Your understanding and cooperation will be appreciated.
Best regards,
AliExpress Case Management Team"
So it seems the item may be in-transit (there has been no change to the shipping information for weeks I should add - My unit was supposed to be here 23 May)...But we should be expecting a refund.....
I have received refunds on a couple items before and so I have some confidence.
More to follow...