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      03-10-2015, 10:26 AM   #1
grayjaguar
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N63 service campaign (RECALL) class action?

Well after 3 different trips to the shop I have had all of the parts replaced called out in the N63 Service Campaign (RECALL), with the exception of the timing chains. The vehicle still makes grinding noises in the mornings and idles rough at times. I called BMW corporate to ask about the possibility of a buy back and got a call yesterday to say "it does not meet the criteria".....no surprise. However after 35+ days in the shop and numerous service records I would argue that the vehicles value has been significantly diminished. I am going to see a lawyer this week about a "lemon law" buy back however I would encourage us all to think about the reputational damage BMW has done to this car, good luck reselling this car. In today's connected world all of the service records for our vehicles are easily accessed and frequently become a data point in the sale. I think we have a good case for a class action law suit. I am surprised at the comments in this forum about the kind of loaner car BMW supplies and the parts we are getting for "free" ....this is all noise the real issue is the diminished value causes by these defects
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      03-10-2015, 10:46 AM   #2
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Quote:
Originally Posted by grayjaguar View Post
Well after 3 different trips to the shop I have had all of the parts replaced called out in the N63 Service Campaign (RECALL), with the exception of the timing chains. The vehicle still makes grinding noises in the mornings and idles rough at times. I called BMW corporate to ask about the possibility of a buy back and got a call yesterday to say "it does not meet the criteria".....no surprise. However after 35+ days in the shop and numerous service records I would argue that the vehicles value has been significantly diminished. I am going to see a lawyer this week about a "lemon law" buy back however I would encourage us all to think about the reputational damage BMW has done to this car, good luck reselling this car. In today's connected world all of the service records for our vehicles are easily accessed and frequently become a data point in the sale. I think we have a good case for a class action law suit. I am surprised at the comments in this forum about the kind of loaner car BMW supplies and the parts we are getting for "free" ....this is all noise the real issue is the diminished value causes by these defects
First mistake you made is calling BMW USA. You've put them on notice ... and they'll be ready if/when you want to sue.

What state do you live in? State laws determine "lemon laws". It's easy to find out. After you called, BMW probably checked and already know the answer that you are now going to pay for by consulting a lawyer ...

This campaign (it is NOT a recall) was carefully put together by actuaries and lawyers. You can by absolutely sure that all possible scenario's were considered before the campaign was issued.
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      03-10-2015, 12:13 PM   #3
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Vehicle service history will do NOTHING to the value of the car, if all a potential buyer sees is "TSBxxxxxx recall addressed."

The service history can be spun in so many different ways in a positive to make a sale, that it's not a measurable contributing factor of the sale. Body shop and insurance claims are a different story.

As mentioned, state lemon laws are easily looked up online, for free, without the need of a lawyer or a retainer.
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      03-10-2015, 01:24 PM   #4
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Quote:
Originally Posted by grayjaguar View Post
Well after 3 different trips to the shop I have had all of the parts replaced called out in the N63 Service Campaign (RECALL), with the exception of the timing chains. The vehicle still makes grinding noises in the mornings and idles rough at times. I called BMW corporate to ask about the possibility of a buy back and got a call yesterday to say "it does not meet the criteria".....no surprise. However after 35+ days in the shop and numerous service records I would argue that the vehicles value has been significantly diminished. I am going to see a lawyer this week about a "lemon law" buy back however I would encourage us all to think about the reputational damage BMW has done to this car, good luck reselling this car. In today's connected world all of the service records for our vehicles are easily accessed and frequently become a data point in the sale. I think we have a good case for a class action law suit. I am surprised at the comments in this forum about the kind of loaner car BMW supplies and the parts we are getting for "free" ....this is all noise the real issue is the diminished value causes by these defects
How did you get BMW to apply the N63 service campaign to your S63 powered X5?
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      03-20-2015, 06:08 PM   #5
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Quote:
Originally Posted by grayjaguar View Post
I called BMW corporate to ask about the possibility of a buy back and got a call yesterday to say "it does not meet the criteria".....no surprise. However after 35+ days in the shop and numerous service records I would argue that the vehicles value has been significantly diminished. I am going to see a lawyer this week about a "lemon law" buy back however
Your car is now 3 years old. You will never get a buyback or lemon law situation on a car this old.
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      03-21-2015, 05:28 AM   #6
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Quote:
Originally Posted by jiggz View Post
How did you get BMW to apply the N63 service campaign to your S63 powered X5?
Holy crap, didn't notice this either. You state that you own a '12 X5///M... I recently just spent close to $4000 getting repairs done to my '10 X5///M, and it was basically all of the same parts affect by the N63 campaign.

I do agree with others, I doubt you'll get anywhere with a lawyer, but good luck. And please let me know how you got all of this covered on an S63 engine.
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      03-21-2015, 09:13 AM   #7
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OP have you considered opening a PUMA case
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