EXOTICH: Need Advice

exotich1 · 01-19-2015, 02:40 AM

Hi, guys recently I was talking to my SA about getting a tune and having him sharing his thoughts about any warranty issues I may have down the road. Now my SA is a real gear head and owns a Cobra and a E90 M3.

My SA is really familiar with my X5M, as he was the SA to the previous owner of this vehicle. To my amazement he tells me that the previous owner of this vehicle had a tune done, and because of a ("bad tune", I suppose) they had to rebuilt the engine from the bottom end and wait a couple of months to get parts from Germany.
This is the pic he took of the engine when it was removed:

Now none of this was mentioned on the CARFAX report and I bought the vehicle from the same dealer that serviced this car. I purchased the M back in September of last year with 48,000 miles, it now has 53K. This was never disclosed to me and I have contacted corporate and my selling dealer. Corporate said they would file a complaint on my behalf and investigate this and I am still waiting a call back from the Sales Manager.

Even though I did purchase the extended warranty through the dealer,I didn't spend all this money on a vehicle that has a rebuilt engine. I would have never found out that they sold me a car with a re-built engine, if I wasn't close with my SA. So what would you guys do in my case?

JupiterBMW · 01-19-2015, 07:26 AM

Well, I can tell you one thing... Whether its good or bad, you decide... That is NOT your engine... Firstly, you can see 5 holes on the side, and they're all coated in BLACK... That means that those are most likely exhaust ports (but even if they're intake ports...) and there's 5 of them, indicating that this engine is a V10.

exotich1 · 01-19-2015, 08:21 AM

Quote:

Originally Posted by JupiterBMW

Well, I can tell you one thing... Whether its good or bad, you decide... That is NOT your engine... Firstly, you can see 5 holes on the side, and they're all coated in BLACK... That means that those are most likely exhaust ports (but even if they're intake ports...) and there's 5 of them, indicating that this engine is a V10.

WTF!! Thank you for your input Jupiter. None of this is making any sense. I went to another BMW dealership today, to confirm what my SA told me and when they put my VIN number in it shows them that the transmission was rebuilt. Any one here that works at BMW, can help me figure out Wtf is going on please?

X5M_DA · 01-19-2015, 08:32 AM

He prob gave u wrong pic ...

look at this for comparison
http://www.bmwblog.com/wp-content/up...-1600x1200.jpg

mitch808 · 01-19-2015, 10:23 AM

SA's are not mechanics, why would you think they know anything mechanical? All they know how to do is quote services, up sell you on parts and services and tell you what they think they know based on past experiences. Hear say at the best.

witz323 · 01-19-2015, 11:32 AM

That is one stupid SA!! How could anyone show that picture and tell someone it came out of a v8 car? That is just ridiculous.

joe_planet · 01-19-2015, 02:47 PM

I had a car that blew its engine. They put a new engine in and it ran fine, its not a huge deal.

exotich1 · 01-20-2015, 04:04 PM

Thank You, for the help guys. This has been a huge sigh of relief. I feel much better now, knowing that engine isn't from (for) my vehicle. Can't believe my SA will tell me something like that and then send me a pic of a V10 engine. This is why I love these forums. I will be following up with the service manager at that dealership shortly!

01-19-2015, 02:40 AM	#1
exotich1 Enlisted Member 20 Rep 46 Posts Drives: 2011 Monte Carlo Blue X5M Join Date: Dec 2014 Location: Baltimore iTrader: (0) Garage List 2011 BMW X5M [10.00]	EXOTICH: Need Advice Hi, guys recently I was talking to my SA about getting a tune and having him sharing his thoughts about any warranty issues I may have down the road. Now my SA is a real gear head and owns a Cobra and a E90 M3. My SA is really familiar with my X5M, as he was the SA to the previous owner of this vehicle. To my amazement he tells me that the previous owner of this vehicle had a tune done, and because of a ("bad tune", I suppose) they had to rebuilt the engine from the bottom end and wait a couple of months to get parts from Germany. This is the pic he took of the engine when it was removed: Now none of this was mentioned on the CARFAX report and I bought the vehicle from the same dealer that serviced this car. I purchased the M back in September of last year with 48,000 miles, it now has 53K. This was never disclosed to me and I have contacted corporate and my selling dealer. Corporate said they would file a complaint on my behalf and investigate this and I am still waiting a call back from the Sales Manager. Even though I did purchase the extended warranty through the dealer,I didn't spend all this money on a vehicle that has a rebuilt engine. I would have never found out that they sold me a car with a re-built engine, if I wasn't close with my SA. So what would you guys do in my case?
	Appreciate 0 Tweet Quote

01-19-2015, 07:26 AM	#2
JupiterBMW Self Proclaimed Roundel Junkie 627 Rep 1,593 Posts Drives: '11 E90 M3 & '13 F25 X3 Join Date: Aug 2012 Location: Jupiter, FL iTrader: (6)	Well, I can tell you one thing... Whether its good or bad, you decide... That is NOT your engine... Firstly, you can see 5 holes on the side, and they're all coated in BLACK... That means that those are most likely exhaust ports (but even if they're intake ports...) and there's 5 of them, indicating that this engine is a V10. __________________ 2018 F15 X5d Carbon Black/Nutmeg Individual- Oil Burner Tow Rig 2013 E82 1M3 Carbon Black/Black- S65/DCT Track Toy 2013 F25 X3 35i Alpine White/Chestnut- German American Family Hauler Past: '11 E91 335is, '11 E90 M3, '10 X5M, '14 328d, '03 330i Dinan3 ZHP, '04 330i ZHP, '12 X3 35i
	Appreciate 0 Quote

01-19-2015, 08:32 AM	#4
X5M_DA Private First Class 7 Rep 145 Posts Drives: X5M Join Date: Aug 2013 Location: SD iTrader: (0)	He prob gave u wrong pic ... look at this for comparison http://www.bmwblog.com/wp-content/up...-1600x1200.jpg
	Appreciate 0 Quote

01-19-2015, 10:23 AM	#5
mitch808 Captain 107 Rep 994 Posts Drives: 2012 X5 35i Join Date: Mar 2014 Location: Seattle iTrader: (0)	SA's are not mechanics, why would you think they know anything mechanical? All they know how to do is quote services, up sell you on parts and services and tell you what they think they know based on past experiences. Hear say at the best.
	Appreciate 0 Quote

01-19-2015, 11:32 AM	#6
witz323 Private First Class 57 Rep 139 Posts Drives: 2020 M8 Comp Join Date: Jul 2012 Location: Delafield, WI iTrader: (0)	That is one stupid SA!! How could anyone show that picture and tell someone it came out of a v8 car? That is just ridiculous. __________________ 2014 Cayenne GTS 2009 C4S Cab 2004 Dodge Viper 2020 M8comp
	Appreciate 0 Quote

01-19-2015, 02:47 PM	#7
joe_planet Captain 41 Rep 800 Posts Drives: 2011 X5d Join Date: Apr 2013 Location: DFW iTrader: (1)	I had a car that blew its engine. They put a new engine in and it ran fine, its not a huge deal.
	Appreciate 0 Quote

01-20-2015, 04:04 PM	#8
exotich1 Enlisted Member 20 Rep 46 Posts Drives: 2011 Monte Carlo Blue X5M Join Date: Dec 2014 Location: Baltimore iTrader: (0) Garage List 2011 BMW X5M [10.00]	Thank You, for the help guys. This has been a huge sigh of relief. I feel much better now, knowing that engine isn't from (for) my vehicle. Can't believe my SA will tell me something like that and then send me a pic of a V10 engine. This is why I love these forums. I will be following up with the service manager at that dealership shortly!
	Appreciate 0 Quote