BMW ConnectedDrive/Online/Assist HELP??

[TazOjla]

Just got my X5 2009 with only 12k miles on it at a steal and it is loaded with optional extras, I am having difficulty with the BMW Online part of it though, I am repeatedly seeing the error message 'Installed SIM Card not available'
I am not sure what to do in this situation, is there a removable SIM card slot that I'm unaware of? I have connected my phone through BlueTooth and it has still come up with the Error Message (Also tried on a Galaxy Note II) I have also tried to initialise BMW Assist but that comes up with the error message 'This Service is not available for your car. Please contact your BMW Dealer. Services could not be installed.'

I'm also unsure as to what ConnectedDrive is, to my awareness it is just the term used for both BMW Assist and BMW Online if I am Correct?

So to sum up I just need some advice as to how to set up my BMW Online services. The error message 'Installed SIM Card not available' is appearing and I have my iPhone 5S connected to the car Via BlueTooth (It is not in the cradle however) and I would like to find out how to get access onto BMW Online
And find out how to get onto BMW Assist and what the heck BMW ConnectedDrive is


Sorry if the images are a bit disproportioned, the image size was too big.

Thanks in Advance

[iDido]

Contact BMW Assist to get your service activated @

BMW Assist Customer Care/LKP
PO Box 167965
Irving, TX 75016
888-333-6118
888-226-9492 (fax)
customercare@bmwassist.com

[TazOjla]

Originally Posted by iDido

Contact BMW Assist to get your service activated @

BMW Assist Customer Care/LKP
PO Box 167965
Irving, TX 75016
888-333-6118
888-226-9492 (fax)
customercare@bmwassist.com

I'm in the UK so I suppose the address is useless to me.

So all I have to do is get BMW Assist UK to activate all of my features?
Also are there any additional charges? Is it a subscription or is it completely free?

[nabizzy]

Originally Posted by TazOjla

I'm in the UK so I suppose the address is useless to me.

So all I have to do is get BMW Assist UK to activate all of my features?
Also are there any additional charges? Is it a subscription or is it completely free?

it is definitely not free, but I'm not sure the exact charge.

[nabizzy]

I think its somewhere in the ballpark of $200/year in US.

[iDido]

Originally Posted by TazOjla

I'm in the UK so I suppose the address is useless to me.

So all I have to do is get BMW Assist UK to activate all of my features?
Also are there any additional charges? Is it a subscription or is it completely free?

May be if you google BMW Assist in UK you will find what you looking for.

[windsailor]

$120 CDN/yr

[TazOjla]

Thanks guys for the help, gave BMW a call earlier today and found out that my BMW ConnectedDrive services had to be renewed. £120 in the UK, seems slightly pointless in my mind as you have to pay for the option and then after your complimentary service is over you must pay annually. Oh well, I suppose this is BMW's way of going all "Porsche" on us.

[Baunton]

Originally Posted by TazOjla

Thanks guys for the help, gave BMW a call earlier today and found out that my BMW ConnectedDrive services had to be renewed. £120 in the UK, seems slightly pointless in my mind as you have to pay for the option and then after your complimentary service is over you must pay annually. Oh well, I suppose this is BMW's way of going all "Porsche" on us.

Out of interest I just down loaded the Connected Drive app on my iPhone 4S and put it in the snap-in cradle of my E70 3D 2012 build and NOTHING HAPPENS!
Is this like your experience you have to pay extra?
They don't tell you that on BMW.CO.UK or on the Apple App Store

[TazOjla]

Originally Posted by Baunton

Out of interest I just down loaded the Connected Drive app on my iPhone 4S and put it in the snap-in cradle of my E70 3D 2012 build and NOTHING HAPPENS!
Is this like your experience you have to pay extra?
They don't tell you that on BMW.CO.UK or on the Apple App Store

I can't see why it doesn't work for you as your car is still under the complimentary service (3 years). The only reason I can see for it not working is that you have not created an account with BMW ConnectedDrive, just go onto BMW.co.uk and find ConnectedDrive or just search ConnectedDrive on Google, then you just have to make an account and BMW will have to verify it. Once it is verified you get into your car and call BMW through the car, then the very nice person over the phone will activate it for you.

[Baunton]

Originally Posted by TazOjla

I can't see why it doesn't work for you as your car is still under the complimentary service (3 years). The only reason I can see for it not working is that you have not created an account with BMW ConnectedDrive, just go onto BMW.co.uk and find ConnectedDrive or just search ConnectedDrive on Google, then you just have to make an account and BMW will have to verify it. Once it is verified you get into your car and call BMW through the car, then the very nice person over the phone will activate it for you.

Hi. Thanks. I did that a couple of days ago...still waiting for BMW.CO.UK to respond.
Considering how much you pay for the product their customer service absolutely sucks.....Waitrose is so much better