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      11-09-2010, 09:33 PM   #1
m2kev
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MPG Guage defective

So my brother got a brand new 2011 E70 X5 x3.5drive earlier this week and the MPG Guage is defective (It wouldn't give the correct reading and spend half the time sweeping back and forth even at idle). So we took it in for service and they had no idea what was the cause so they offered to replace the whole instrument cluster. My brother is not satisfied at all why a 60+K Car would have a defective cluster right out of the dealers (shouldn't this have been made aware of when they were prepping it?) Legally, what can be done? Is it possible to return the car even if they just recently processed the loan? Any advice can help. Thanks!
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      11-10-2010, 01:31 PM   #2
pmeloche
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I would think that it's nearly impossible at the prepping station to verify every little possible things that can go wrong with a car. It would take too much time and would slow down the prepping process and the delivery. Like it's done with big lots of products, an item or two of a lot is taken aside and tested thoroughly and if they pass then the lot is deemed good. That does not guarantee that every units of the lot is good, some may fail.

I am not sure there is a whole lot you can do. A good talk with your salesman and possibly his/her manager might help come to an agreement for the correction of that situation.

Cheers.
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