11-05-2014, 10:09 AM | #23 |
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He gave me some free parts just yesterday. Something so trivial, he just reached over the parts counter, and said take this....
I saw my parents in DFW the other week, and brought home 3 7-8lbs briskets. I gave one to a co-worker, I keep one, and I had a spare. You would agree that TX can do brisket, and people will accept it graciously. I really like the place I go to in DFW where I pick them up. |
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11-05-2014, 10:25 AM | #24 |
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Here's an update, folks. Just got a call from an SA (Perillo). They can't duplicate the infrequent and brief grinding noise from the starter, but I told him it's definitely still there. They're replacing some front bushings, the battery, water pump and idler tensioner, in addition to a few smaller items. Good stuff thus far. I hope the next update includes replacing the starter. My warranty expires TO-DAY. Meanwhile, driving the 550i loaner has been fun. It feels much bigger than my previous E34 and E39....
Last edited by Poppyboy; 11-05-2014 at 10:31 AM.. Reason: Typo |
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11-05-2014, 11:45 AM | #25 | |
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Oh yeah, I learned this from my brother-in-law. He told me every time he travels, he would tip the cleaners the day he checks in and he always get clean towels, toiletries, clean room, etc without asking for it. He doesn't tip when he leaves.....I realized, hey, this will work when I get my car in for service or warranty work - and it does! |
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11-05-2014, 11:50 AM | #26 |
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I also do this when I get my yearly inspection, tire balance, alignment, etc. When I get my cars in my local tire shop, the minute I see the guy work on my car, I hand him $10-20. Most of the time, they would even invite me inside the shop and let me watch them work on my cars. So yeah, tip before they work on your cars!
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11-05-2014, 01:53 PM | #27 |
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We bought our X5 lightly used from a non-BMW dealer, and we have had all of our service done at Bridgewater BMW here in New Jersey. Have never had an issue at all. They have treated us just as if we had bought the truck from them.I can't say anything bad, and it never occurred to me to tip any of their employees.
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11-05-2014, 02:00 PM | #28 | |
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I had my entire team in town for meetings, and I took them out for BBQ yesterday for lunch. They were completely blown away by the brisket even though this was a quick spot (Rudy's) that no one locally would really consider as "high quality" BBQ... |
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11-05-2014, 02:01 PM | #29 | |
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11-05-2014, 02:29 PM | #30 | |
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11-08-2014, 04:56 AM | #32 | |
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I do the same, a few dollars translates to the best customer service and experience one could as for. |
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11-08-2014, 04:57 AM | #33 | |
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11-08-2014, 08:10 AM | #34 |
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It's actually not me, "bro". If you actually read what I and others wrote about a particular dealership instead of making a snide, useless comment, you'd see that my most recent visit has been positive thus far because of different personnel...
Last edited by Poppyboy; 11-08-2014 at 08:13 AM.. Reason: Typo |
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11-08-2014, 09:57 AM | #35 |
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I have never had a poor experience at my dealership, and am on my second SA. Being kind, building a relationship and giving them glowing reviews when they are sent out will go a long way. And every once in a while, I let them "sell" me something that is not covered under warranty, such as an alignment, because I bet it's one of their target metrics.
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11-08-2014, 08:25 PM | #36 | |
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11-10-2014, 06:10 PM | #37 |
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Update: I received my X5 back today from its final warranty visit. They didn't provide a free A/C cleaning, didn't fix a loose piece of trim, found nothing with the periodic climate control display fading, found nothing with the starter grinding noise (but said it's been noted multiple times for post warranty coverage), found no faults with my EVAP system, even though my OBD reader suggested a possible fault, replaced a leaking oil filter housing gasket, replaced rubber mounts of both tension struts/upper thrust arm bushings, replaced the battery (P/N 61 21 2 353 812), replaced the alternator drive belt tensioner, replaced the water/coolant pump and reinstalled the center console carpet trim. All in all, even though they missed a few things and wouldn't throw in a spark plug change, it was a pleasant experience; much better than previous visits. I'll send the service manager a letter of appreciation with a gift card.
Last edited by Poppyboy; 11-10-2014 at 06:12 PM.. Reason: Typo |
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11-11-2014, 06:30 AM | #38 |
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The A/C cleaning is puzzling, unless it was already done once before. Did they refuse to do the other items, or would only do them if you paid? Good to hear you had a better experience this time. Are you in CPO territory now?
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11-11-2014, 10:43 AM | #39 |
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They said the warranty wouldn't cover the A/C cleaning, and they weren't able to replicate any "smell" (probably because it doesn't exist). I have the service records, and it wasn't previously done. They quoted me a price of $300+ to do it (no way). They wouldn't do the spark plugs because I've had 4 oil "changes", but not 4 oil "services" due to low annual mileage oil changes. They didn't fix the loose piece of trim because they completely ignored it even though I explained it multiple times. I'll just fix it myself in the Spring. I'm completely out of warranty now. I'll handle as many DIY jobs myself where possible. For issues outside of my abilities, I have a couple of indy shop options. I'll be tracking my expenses vs. the appx. $3800 quoted for a 2-year warranty extension (no maintenance included).
Last edited by Poppyboy; 11-11-2014 at 10:48 AM.. Reason: Typo |
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