Google Maps stopped working for me

marlover · 11-14-2011, 09:01 AM

It has been two months since I was able to successfully send a Google maps destination to my X6 (and our 7, 6, and 3). They all stopped working at the exact same time. Numerous calls to BMW assist have not resolved the problem(s). Plus this isn't the first time I've had trouble. Previous problems included the email address being wiped from my BMW Assist registration for the car (gremlins?) and the email being mistyped. Of all the external features that BMW has added to cars recently (twitter, facebook, etc.), I find this one makes the most sense and is extremely helpful.

Does anyone have any suggestions? I have our shop foreman looking into this, but so far no luck through his contacts. He keeps getting the run around too.

djer · 11-14-2011, 01:36 PM

try typing your email address with all caps when you're sending the address from google.com/maps page. this worked for me.

AndreyATC · 11-14-2011, 02:06 PM

I dont think it's case-sensitive
If address cannot be found in NAV, it wont show up

LANDLORD · 11-14-2011, 04:28 PM

I had this happen once before. I called the BMW ASSIST line from inside the car using the button on the roof, and they worked on it. They were able to eventually restore the proper function to it.

djer · 11-15-2011, 06:59 PM

Quote:

Originally Posted by AndreyATC

I dont think it's case-sensitive
If address cannot be found in NAV, it wont show up

I thought so too the first time around. I called them via BMW Assist button and that was what she said.

Could be a combination of that and some glitch.

doug_999 · 11-19-2011, 12:10 PM

Remind me, does this work if you just have the standard BMW assist? Or do you need one of the upgraded packages?

AndreyATC · 11-19-2011, 11:31 PM

Quote:

Originally Posted by doug_999

Remind me, does this work if you just have the standard BMW assist? Or do you need one of the upgraded packages?

It's available for any new NAV as of 2009 with standard assist

doug_999 · 11-20-2011, 10:14 PM

Quote:

Originally Posted by AndreyATC

It's available for any new NAV as of 2009 with standard assist

The guy who did my PCD was not so good. He indicated otherwise and I have yet to look it up. THANKS!

sariggs1 · 11-29-2011, 07:58 AM

Make sure you are just entering a destination, not a route. If you have a starting address, the car option is not available. it is not case sensitive.

XR_SIX · 11-29-2011, 10:22 AM

I had the same issue. When I called BMW assist, I was told that the email address associated with your account must be case sensitive. This works for me.

11-14-2011, 09:01 AM	#1
marlover Registered 1 Rep 1 Posts Drives: 2009 X6 Join Date: Nov 2011 Location: Virginia Beach, VA iTrader: (0)	Google Maps stopped working for me It has been two months since I was able to successfully send a Google maps destination to my X6 (and our 7, 6, and 3). They all stopped working at the exact same time. Numerous calls to BMW assist have not resolved the problem(s). Plus this isn't the first time I've had trouble. Previous problems included the email address being wiped from my BMW Assist registration for the car (gremlins?) and the email being mistyped. Of all the external features that BMW has added to cars recently (twitter, facebook, etc.), I find this one makes the most sense and is extremely helpful. Does anyone have any suggestions? I have our shop foreman looking into this, but so far no luck through his contacts. He keeps getting the run around too.
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11-14-2011, 01:36 PM	#2
djer Enlisted Member 2 Rep 40 Posts Drives: 2019 X3 xDrive30i Join Date: Sep 2010 Location: WA iTrader: (0)	try typing your email address with all caps when you're sending the address from google.com/maps page. this worked for me. __________________ 2019 X3 xDrive30i (anytime now) 2016 X3 xDrive35i 2013 X5 xDrive35d Sport Activity 2011 X5 xDrive35i Sport Activity 2007 X5 3.0si
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11-14-2011, 02:06 PM	#3
AndreyATC Banned 99 Rep 1,828 Posts Drives: 2016 Tesla Model X P90DL Join Date: Oct 2006 Location: Near NYC iTrader: (2) Garage List 2016 Tesla Model X [0.00] 2015 Tesla Model S ... [9.00]	I dont think it's case-sensitive If address cannot be found in NAV, it wont show up
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11-14-2011, 04:28 PM	#4
LANDLORD Turbo Engines are Fun 24 Rep 252 Posts Drives: 2010 X6M Monte Carlo Blue Join Date: Jul 2008 Location: Los Angeles Coast iTrader: (0)	I had this happen once before. I called the BMW ASSIST line from inside the car using the button on the roof, and they worked on it. They were able to eventually restore the proper function to it.
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11-19-2011, 12:10 PM	#6
doug_999 Brigadier General 2545 Rep 3,968 Posts Drives: 2011 1M/2021 992/2023 X3 Join Date: Mar 2008 Location: Chicago, IL iTrader: (0)	Remind me, does this work if you just have the standard BMW assist? Or do you need one of the upgraded packages? __________________ 2011 1M, Black loaded sans sat radio 2021 911 C4S Gentian Blue, manual 2023 X3 M40i - loaded sans Park Assist
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11-29-2011, 07:58 AM	#9
sariggs1 Scott R. 22 Rep 270 Posts Drives: X6 xDrive 50I Join Date: Aug 2009 Location: Lee's Summit, MO iTrader: (0) Garage List 2012 X6 50I [0.00] 2006 Volvo XC90 V8 [0.00] 2001 996 Turbo [0.00]	Make sure you are just entering a destination, not a route. If you have a starting address, the car option is not available. it is not case sensitive. __________________ Scott - 2012 BMW X6 50i Twin Turbo / Porsche 996 Twin Turbo Black Sapphire Metallic with Saddle Brown Nevada Leather, Comfort Access keyless entry, Running boards, Rear-View Camera, Dark Bamboo wood trim, HUD, HD Radio, Satellite Radio, Cold Weather Package, Premium Package, Premium Sound Package, Rear Climate Package, Sport Package, Euro Black Kidney Grill, Euro Side Markers, Black Double Spoke 215 Wheels...
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11-29-2011, 10:22 AM	#10
XR_SIX Bading-dong! 9 Rep 279 Posts Drives: '11.5 E93 M3 AW, '09 R6 Join Date: Aug 2011 Location: Eagle rock, Ca iTrader: (1) Garage List 2011.5 E93 M3 [0.00]	I had the same issue. When I called BMW assist, I was told that the email address associated with your account must be case sensitive. This works for me.
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