05-24-2013, 08:31 AM | #1 |
Private
11
Rep 71
Posts |
dealerships to be avoided - BMW of NYC
I was thinking that i haven't seen a thread like that for a while; I guess we should/could compile a list of dealerships that are definitely lowering down the quality of service;
perhaps if the source of revenue [from maintenance/repairs/sales] decreases for such dealers, they may focus more on the customers; I'd start with the BMW of Manhattan - been there 2 times and twice it was a huge NO NO; yesterday i picked up my car from the oil "refill" [which by the way took two days because despite having an appointment the car did not make it into the lift within the first 28 hours....] ; to make matters worse my car had a bunch of huge scratches on the left rear quarter.. the rude service manager for an hour and a half argued that the car came like that; when asked to show me the walk-thru report [the initial report where you sign to acknowledged damages at the time of drop off] they told me that it could not be found... anyway, just felt like wenting here so now my formerly-scratch-less car will end up in a body shop next week
__________________
chrisNYC
|
05-24-2013, 09:07 AM | #3 |
Private First Class
11
Rep 175
Posts |
I have problem with..life of quality BK..... my car had recall on fuel level sensor, they broke something on my car, the service manager said he will order the replacement for fixing it but i never heard from them even i call them to make sure.
|
Appreciate
0
|
05-24-2013, 09:28 AM | #4 | |
Private
11
Rep 71
Posts |
Quote:
the GM of service told me after my car was scratched that they get 800 cars each day...
__________________
chrisNYC
|
|
Appreciate
0
|
05-24-2013, 10:27 AM | #5 |
Private First Class
11
Rep 102
Posts |
I live in Brooklyn and work in the city. I go out to Circle BMW in Eatontown, NJ. I have been happy with their service everytime. It is a haul; but, they give me a loaner everytime and I have had no issues. They are also a Dinan dealer, so they did my tune.
|
Appreciate
0
|
05-24-2013, 11:07 AM | #6 | |
Private
11
Rep 71
Posts |
Quote:
Brian425, thanks a lot for a feedback man; i know that circle does the top notch job.. huh I'm already willing to sacrifice one of my Saturdays to avoid getting my car damaged at the nyc dealership..
__________________
chrisNYC
|
|
Appreciate
0
|
05-24-2013, 01:52 PM | #8 | |
Private
11
Rep 71
Posts |
Quote:
or contacting bmw NA is the only alternative?:P the shitty dealerships should be eliminated or left stranded without customers/source of revenue.. lol
__________________
chrisNYC
|
|
Appreciate
0
|
05-24-2013, 02:24 PM | #9 | |
Lieutenant General
11572
Rep 11,136
Posts |
Quote:
Do you have pics of the scratches on the car? |
|
Appreciate
0
|
05-24-2013, 03:15 PM | #10 |
Private
11
Rep 71
Posts |
Lol i was in the middle of posting the pics and just got the phonecall from bmw of nyc from my service agent, who was telling me yesterday for an hour and 15 minutes that scratch was there before, and conversation started like that:
" it doesn't matter if the scratch was there or not, we will take care of you, just fill out survey right" I asked for report and he told me still could not be located rotfl
__________________
chrisNYC
|
Appreciate
0
|
05-25-2013, 10:40 AM | #11 | |
Lieutenant General
11572
Rep 11,136
Posts |
Quote:
|
|
Appreciate
0
|
05-28-2013, 08:55 AM | #12 | |
Private
11
Rep 71
Posts |
Quote:
here are the scratches.. ;(
__________________
chrisNYC
|
|
Appreciate
0
|
05-28-2013, 02:37 PM | #14 |
Lieutenant General
11572
Rep 11,136
Posts |
|
Appreciate
0
|
05-28-2013, 02:42 PM | #15 | |
Private
11
Rep 71
Posts |
Quote:
i hope they do a good job; no survey for now; I just left my car there for 3 days [no loaner thou]...
__________________
chrisNYC
|
|
Appreciate
0
|
05-28-2013, 02:43 PM | #16 |
Private
11
Rep 71
Posts |
it is on my to be considered list; since the initial issue remains , i have to take it either to park ave [home dealer] or circle or pace..
__________________
chrisNYC
|
Appreciate
0
|
05-29-2013, 03:16 PM | #17 | |
New Member
2
Rep 21
Posts |
Quote:
GoodLuck Joe.B |
|
Appreciate
0
|
05-29-2013, 04:39 PM | #18 |
Private
8
Rep 52
Posts |
The front vents on my car stopped working the other day. I called Life Quality since they are closer to me. I brought my car in for service before (brake fluid flush, change air filter) and the guy said in order to give me a loaner I need to establish more business with them haha.
I ended up making an appt with BMW of Manhattan. Although I've only brought my car there for service (oil change) once, they have no problems in providing me a loaner. I got my car from Paul Miller BMW and their service is great. But it's a hike. |
Appreciate
0
|
05-30-2013, 08:56 PM | #21 | |
Private
11
Rep 71
Posts |
Quote:
Make sure to inspect your car, they have valet service that is clueless driving on the tight spaces.. So finally my car got fixed after 1hr talking to bmw NA lok, the oil leak still occur and now my car had body work...
__________________
chrisNYC
|
|
Appreciate
0
|
05-30-2013, 08:59 PM | #22 | |
Lieutenant
244
Rep 596
Posts |
Quote:
BMW of Manhattan is the one and only corporate owned dealership in the USA
__________________
2020 X3 M40 Alpine White over Cognac • 20" BBS CC-R • Cerium delete
2017 440xi Estoril over Saddle Brown • 6-speed • Every stinkin' option |
|
Appreciate
0
|
Post Reply |
Bookmarks |
|
|