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I had the same issue. I had to rotate nozzles 90 deg to 180 deg to fuel. I went to the dealership 3 times, before I took the Service Manager to a ride with me, asked him to choose any 4 gas stations his choice and we saw we failed 4/4. After that he came back, and replace my upper tube that goes from the filler tube to the gas tank (they had to empty the tank and remove the tank) to replace it.
There is an electronic switch at the entrance and it is very sensitive to size of the nozzle.
If not buy the adapter that comes with every new car, and use that ... but risk is adpater will open the opening, and someone can fuel the wrong fuel type.
Hope that helps ...
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