Quote:
Originally Posted by dmlgc
I took my X6M into the dealer for it's 25K service and was told beside oil and some filters the spark plugs had to be changed. The car had been running rock solid over the two months as we took numerous trips between Norcal And SoCal. Dealer calls me and says car is ready , so I go pick it up. I left the dealer and went about a mile before the dreaded "engine malfunction" message showed up.
I limped back to the dealer and grabbed my SA and he took it back to the shop. He came back and said they had received a bad batch of plugs and they would have to be changed out again. I didn't go ballistic but in a loud voice ( which I don't usually do) I said "I drive the car for 25k miles with no issues and I bring it here and you change the oil and spark plugs and break it". They kept the car over night ( got loaner) and at the end of next day called to say it was ready . I picked it up and expressed to my SA that "my confidence level in them to work on my car was in minus territory".
I took it to a few places where I could give an good workout and everything seems to be fine now, but now I am uneasy
So has anyone ever run into this ? Or is the "bad plug" story just a cover for their incompetence ?
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It is possible that your issue really was what your SA told you, i.e. bad batch of spark plugs. Honestly, I do not trust anyone with my BMW. Oil change, spark-plug change, filter change, coolant flush, break fluid change, etc, etc, all these are 1/2hr - 1hr projects that you can DIY and be sure that it is done right, good plugs are used, good oil/filter are used, etc. My suggestion is to avoid anyone else working on your BMW if possible