Quote:
Originally Posted by kipperbmw
Talker to the adviser and the shop manager. They can help to file a case to BMW North America but they need to take apart to see why the chain broken first. The cost is $9k. If lucky, BMW will pay part of it.
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If they don't you are out $9k +$22k to do it their way and BMW will only goodwill a portion, if at all. BTW $9k is ridiculous. If their labor rate is $150 per hour that would be 60 hours! I would still be a technician with that kind of gravy. I stress that you should not let them hold you hostage, you do have choices. If you are not mechanically inclined, please get some other opinions/quotes. Look for a good BMW independent on the link I posted or a dealer that is reasonable and has some real experience in diagnosis and repair. The dealer doesn't own your car (yet), you can have someone else come with you on the DL to take a look at it for free.