Wired? Bluetooth? Wifi? There are millions of OBDII scanners.. some more info might help. Likely it's just flat out incompatible. On my X6M I've noticed they either work or they don't. Its a waste of time trying to troubleshoot when they don't. From a "read" perspective, I've had better luck with a cheap $9 blue "ELM327 compat" from Amazon than I've had with the vGate/Carista bluetooth ones.
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