Quote:
Originally Posted by shark715
I appreciate that we are just another customer to this dealer as the only time they have seen us is for warranty work and recalls.
We understand that loaner cars may not be readily available, and we were not looking for anything special, just responding to the recall letter from BMW.
Our complaint was that when we called to make an appointment as BMW's letter asked us to, we were told this was a 90 minute repair, so just waiting for it was an alternative. We were told the same thing when we dropped off the car.
Just find it impossible to believe that by now any BMW Service Advisor would not be intimately familiar with how much time the airbag replacements take.
|
The driver's side airbag is a quick swap, perhaps the person you spoke to was thinking it was that, and not the passenger side? Or you just got bad information...sucks, but it happens. At my dealer the people scheduling appointments are not SA's - oftentimes they have no clue how long the service will take.
At least you were able to get your vehicle back before they started the work.