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Well BMW NA called me back and said they will not be changing the filters. Apparently their sales are so good they need not worry about retaining customers. So I pulled the housing out myself and found that one of the filters had fallen out of the housing it snaps into. They hang upside down under a shroud to protect them from moisture. So the filter that had fallen out was laying down in the well and was all wet and smelled just like the smell that occurs when I start it in the morning. Something as simple and cheap as a filter BMW's Ultimate Service doesn't cover even though it was probably an installation error when the car was built!
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It's good to be bad
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