Quote:
Originally Posted by Car car
Yesterday, I called BMW Canada to report that my X5 suddenly just shut off on the highway the day before (not sure they actually are told about these things from the dealer). I told them how BMW assist really was not very helpful (I had to call the towing company myself to see what was happening; they sent the wrong kind of tow truck, and then the one that finally came over 2.5 hours later was not what I thought BMW would send for its customers!!!). 
When I finally arrived at the dealer (whom I called to let them know that I was coming and what had happened), they acted like they didn't care, the assistant manager just walked by me grumpy and angry looking (as usual)while I was in tears and still shaken up and the service manager came out from his office (where he was being yelled at by another customer) and became defensive and rude to me.
I wanted BMW Canada to know what really goes on in theses dealers!!!
But most importantly, I wanted to express my concern about the safety and severity of the issue. I let them know that many people buy BMW because they think they are safe for themselves and their children and then this happens! Totally not acceptable! If they had a code to fix the problem, then they must have known that it could have potentially happened to someone and they should have had a recall to correct the issue before one was ever reported. 
Someone please pinch me! Is this a nightmare????  |
No, it's not a nightmare it is just routine. In the service/maintenance side of things, no one cares that you drive a BMW or any other car for that matter. They will send you the first available tow truck and if that one is not satisfactory, they willl send you the next one - the person sending the truck has no idea what the truck and the driver are like.
It sucks to have your car just quit on the highway but s*** happens. Now,the attitude of the BMW dealer personnel is regretable but perhaps you precipitated the response with your own attitude - a customer in tears would soften me up but perhaps that same scene would anger the Assistant Manager . . I don't know. Over the years I have found that people's treatment of me is directly proportional to my treatment of them so I try to be nice and cool at all times, even when something as upsetting as my brand new BMW quits on the highway. Having said that, I hope you find satisfaction in the future steps that BMW and your dealer are going to make to resolve your issue.
Finally, more specific details of the car you drive and the circumstances of the event would be helpul to some of us who might encounter this same problem in the future.