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Well I think the influence of social mediums like this forum can't be underestimated in regards to consumer influence. I do believe that without the public exposure I may have been screwed.
Not because Vlad didn't care but because their initial support guy was so rude and incompetent. I specifically asked to speak to someone more familiar with the system...and he took it personally. I made this ask after he started making suggestions that would have caused real harm to the car. Pulling out the MOST hub was not a good suggestion!
I think the product is excellent. I think the owners are excellent and Vlad. I think they need to address protocol with their one support guy who even went so far as to use light green text in all replies despite my begging for normal black because it was almost impossible to read. It started to feel like a petty attack on me because I questioned his advice.
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