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I have had the issue where it doesn't even ask for the code on the phone and I just put 0000 in the car and it pairs. I'd try and play with it for a while. If anything you can go to a dealer and ask the "specialist" to help.
So you know the CCC doesn't allow music but you can get Bluetooth aux input units to put in your center console. I used the griffin for the longest time since it was small and clean looking. When my griffin died I replaced with an Amazon BT 4.2 unit. It turned out to have way better audio. You can have both the standard BMW Bluetooth for phone calls and have the music unit connected at the same time regardless of your brand choice. Works great.
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