Quote:
Originally Posted by peter2772000
Quote:
Originally Posted by thehungrymonkey
I need to update this thread. I had a very successful end result once Vlad their chief engineer jumped in to help. He's excellent and restored my faith in their company and product.
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Just curious; did their engineer jump in due to the negative thread(s)? Seems you had to "jump" thru hoops to finally get someone to fix your issues... |
He had a rare event I believe, as I've used the company as well as many others and had the best experience one could have with a company like this, they where very helpful and answered every question and fixed every issue.
I would have given them an A for customer service hence why I was surprised when I heard his story.
At least in the end everything was righted but it should have never got to that stage in the first place.