[Poppyboy]

Federal law is only Magnuson-Moss. Lemon is state specific. I just can't understand where your reasoning is with your "0 to 100". I'm not recommending a lawsuit. I'm recommending he start being firm with these folks instead of continuing to accept the spotty responsiveness over the past month. There's been no change in urgency. It would do the OP well at this point to communicate in writing his "rights" and desired outcome to all involved.