Had TONS of problems with mine. The car (09 X5 3.5 diesel) was delivered 3 weeks ago with a liftgate strut that made a loud clicking/grinding noise when opening. Service took 3 different visits to fix it. Now I have the intermittent opening problem. Sometimes the button on the outside of the lifftgate won't open it even with all doors unlocked.
BTW- Ralph Schomp service in Denver, I would never recommend them. The are ridiculous.
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