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      01-18-2013, 11:26 AM   #5
rodell
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Drives: 2010 X6 5.0
Join Date: Oct 2012
Location: Seattle, WA

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I did solve it, finally.

You must use a trim tool to remove the bottom piece first. You work around the corners and finally you can work it loose. It must be removed completely. Then, you can pop out the top piece out of place.

To remove the USB connector, you must press on the top and the bottom of the bezel that holds it. It is held in place by a spring steel clip at both top and bottom.

Once the USB connector is out, the top half of the insert will pull right out.

I have to applaud Mercedes for the availability of service information - it is far easier (and cheaper) to obtain than BMW's. I have both cars and the BMW is much harder to work on due to lack of info.
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