[Poppyboy]

Re-read my post 4 up. The info I'm providing is TX specific. What you're referencing is not. Regardless, the OP should really start tightening the screws at this point. For those recommending he continue bending over, that's awful advice. True story: I successfully sued Jiffy Lube two months ago after they screwed up the drain plug threads on my wife's car's oil pan (obviously, I shouldn't have gone there, but was in a crunch). I only filed suit after unreturned calls, then sending them several letters, followed by back-and forth correspondence with the Better Business Bureau as mediator. Only after JL's constant refusals to accept responsibility did I decide to file suit. My point is, it takes a long time to document attempts to resolve things amicably. The OP is behind because he has not yet made any actual, time-bound demands after a month of being incredibly patient.